FUTURE PROOF YOUR CUSTOMER RELATIONS AND REVOLUTIONISE YOUR CUSTOMER EXPERIENCE ECONOMY
A commitment to scalable innovation...
With 20 years of expertise in all things customer across Asia Pacific and the Europe, I help businesses cut through the noise in the CRM and CX space.
Whether you need a program manager, a fresh pair of eyes to sanity-check your initiatives, or some experience based advice to level up your customer experience,
I’m your person.
WHERE IDEAS MEET EXPERTISE
Offering tailored professional services to meet the unique needs of businesses across industries. Available for hourly advisory, contract, or full-time engagements—both inside and outside IR35.
Practical guidance through joint business solutions reviews to address challenges, leverage successes, explore opportunities and support smarter decision-making. Tailored solutions and clear roadmaps are developed to keep businesses focused and on track to achieve their goals.
This service also includes reviewing digital transformation plans and proposals with a fresh, experienced perspective to simplify ideas, break down complexities, and ensure they make sense for the business.
As AI continues to reshape customer engagement, we assess HOW and IF AI can add value to your business.
End-to-end CRM & CX program management to deliver projects on time, within scope, and on budget.
By focusing on collaboration and efficiency, we manage the entire project lifecycle, from aligning deliverables with programme goals to realising transformational change.
Effective stakeholder management is a key to building strong relationships with leaders and partners while ensuring clear, strategic communication at all levels. Clear, strategic presentations are delivered to C-level executives to secure buy-in, drive decision-making, and maintain business alignment.
Agile Scrum and Lean Six Sigma principles are applied to enhance efficiency and drive continuous improvement.
We help you architect your CRM structure and strategy, ensuring it aligns with your business goals. From selecting the right tools and creating integration roadmaps that ensure all components work harmoniously to optimising processes and finding the ideal implementation partner, we’re here to guide you every step of the way.
We work closely with you, offering guidance to craft a solution bespoke to your business, tailored to meet your unique needs and objectives.
Our approach centres on crafting CRM strategies that not only strengthen customer relationships but also incorporate intuitive, (UX) user-friendly designs that get users genuinely excited about their capabilities. Built for long-term success, these strategies simplify management and empower users to unlock new opportunities within the system.
Working closely with businesses, we develop CX Strategies & Frameworks, designing seamless, personalised customer journeys that align with the brand voice, digital touchpoints, and on-premise experiences. Every interaction is crafted to be fuss-free, add value and strengthen trust at each stage of the customer lifecycle.
Beyond journey design, we optimise and automate customer support processes and service design to ensure they align with the business KPIs, making every interaction efficient, helpful, and fully integrated into the broader customer experience strategy. This alignment drives satisfaction, loyalty, and measurable results.
LET'S TALK
Got questions or big ideas? We’re here to help you shape seamless customer experiences and smarter CRM strategies. Drop us a message, and let’s create something great together!
ENDORSEMENTS
